1. About us

  2. Size

  3. Payment

  4. Shipment

  5. Voucher

  6. Tracking order

  7. Return and Exchange

ABOUT US

Where is Norway Shop located and where does my order come from?

Norway Shop is based in Oslo, Norway, and orders are sent from Oslo.

Norway Shop runs 5 souvenir stores in Oslo city center to welcome all the tourists and visitors who would like to take some souvenirs home.

SIZE

How can I find my size?

Here is the link to the size tables for different brands.

Click here

Please note that each brand has its own size table.

You can also find size tables at the bottom of the web page.

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How should I choose my size for unisex items?

For Unisex items, please note that you need to refer to the masculine size table. We recommend using body measurements to find the right size on the masculine size chart. For female customers selecting a unisex item, we usually recommend one size smaller than their normal size. For men, they can select their normal size.

In case of doubt, you can always write an email to our customer service team: info@norwayshop.com

PAYMENT

What are the payment options?

PayPal, Credit Card, Visa Card, American Express, and Manual bankwire payment.

For payments through BankWire, we recommend confirming your payment to us to speed up your order process. You can send us the payment receipt to info@norwayshop.com

Which currencies are available on Norway Shop?

You can pay with USD, Euro, NOK, and GBP. To change the currency, use the menu on the top left corner on our website.

For other currencies such as Australian or Canadian dollar, please consult with your bank.

Are all the prices Tax-Free?

Yes, since everything is originally shipped from Norway, our prices are quoted as TAX-free for our international customers located outside of Norway. This means there will be no taxes payable.

Here is a useful link about Tax-Free shopping.

For our customers located in Norway, please place your order on https://www.norwayshop.no/

SHIPMENT

Do you ship internationally?

Yes, we ship globally with express DHL delivery which takes around 1-3 working days to reach you after we dispatch the orders.

* To Russian destinations, the delivery period is different. Please contact our customer service team at info@norwayshop.com to receive more information.

Is the shipping free?

We offer free shipping for orders above 1500 NOK, 210 USD, 180 Euro and 150 GBP. For orders below these amounts, the shipping fee for international destinations is 18.20 USD, 13 GBP, 15.60 Euro. And the shipping fee for domestic orders below 1500 NOK is 99,- NOK.

How long will it take for my order to be dispatched?

Depending on the availability of the products and the season, it can take around 1-5 working days to dispatch the orders.

Orders placed before 10:00 AM during the week, are processed within the same day.

We do not process orders during weekends, on Norwegian public holidays, or on Christmas and New Years Eve.

During the peak season (mid October to mid March), we dispatch orders within 1-3 working days. During summer, it can take around 1-5 working days to dispatch the orders from our premises.

Are there any discounts for bulk order?

For bulk orders, the prices are different. Please contact our customer service for more information.

I am in Oslo, can I pick up my parcels from your stores?

Yes, if you are in Oslo, inform our customer service team. They will offer you more information.

How can I track my parcel?

When we dispatch your parcel, you will receive an email from DHL with a link to track your parcel. If you need further information, you can contact our customer service team.

Will DHL deliver my parcel to my door?

Yes, DHL will deliver parcels to the recipients’ door. Therefore, it is important to enter the delivery address, phone number and the recipient’s name correctly.

What if I will not be available when DHL deliver my parcel?

Before the delivery, DHL will contact you via email or SMS about the delivery time and date. If it does not suit you, you can change it beforehand by calling your local DHL office or through the link that DHL will send in the same email.

If DHL delivered to you, but you were not available, please contact your local DHL office as soon as possible, and ask them for guidance so that you can receive your parcel.

Alternatively, when placing your order, there is a box in the address form labelled “other” where you can write “leave on porch or entrance if no one is available” for example. Then DHL will act accordingly.

I need my parcel to be delivered before a specific date, what should I do?

Please contact the customer service team as soon as possible and inform them about any particular deadline you may have. Alternatively, when placing your order, you can leave a message to inform us about your deadline. We will note it, and if needed, will contact you as soon as possible.

I have not received any email from DHL about shipping or tracking information, what should I do?

First, please check your spam box so as not to miss any emails from us or DHL. You can also contact customer service at info@norwayshop.com

VOUCHER

How should I use my voucher?

First, please note that in order to be able to use your voucher, you need to log in to your account. Or if you are a new customer, create your account before using your voucher.

Second, after putting items in your basket, go to “proceed to checkout”. In the first step of checkout, you will see the voucher box. Paste your voucher code there and press “OK”.

Here we marked the voucher box in yellow;

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My Voucher does not work! What should I do?

Please avoid any space before or after the code, and make sure your voucher code has not expired. Also pay attention to small or capital letters. If you still need help, please do not hesitate to contact our customer service team.

If you are in hurry, we recommend you placing your order with the full price and in the message box, kindly write your voucher code which you could not use. We will note your message, and will refund it to you. In order to receive the refund, we highly recommend paying with PayPal or credit/Visa card.

TRACKING ORDER

How can I track my order status?

Log in to your account, and go to “My Order”. There you can see your order(s) status.

What does “Internal Refill” status mean?

Internal refill means that your order(s) is in the queue to be collected from our internal stocks in Oslo, Norway.

What does “Arriving Packing Facility” status mean?

Arriving packing facility means that we ordered your item from our suppliers, and we are expecting to receive them soon.

RETURN AND EXCHANGE

How can I return or exchange?

The return/exchange policy is 30 days. For more information about our return and exchange instructions please Click here

I returned my order and still have not heard anything?

First, please track your parcel and make sure that it reached Oslo. You can also give the tracking number to our customer service team. As soon as we receive your parcel, you will be informed via email.

I would like to exchange my received items with another model/size/color? What is the process?

Once you have followed the return instructions mentioned HERE, you need to wait until we receive your parcel. Once we received it, we will send you a credit voucher with the same value so that you can use for placing your next order.

Please note that we cannot create two shipping labels from one order. Therefore, in order to receive your second order, it is important to place your order online.

If in a hurry, you can place your second order sooner or before we receive your returning parcel. In this case, we will still only refund you for the first order you made once we receive it.


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