Privacy Policy

How we use your information

Norway Shop AS is a data controller for personal information provided by you, the data subject, on our website. We will use this information subject to the General Data Protection Regulation (GDPR) and any applicable data protection legislation in Norway and the E.U. We are committed to protecting and respecting your privacy.

This Privacy Statement sets out the basis on which we collect personal information from you or that you provide to us on our websites www.norwayshop.com, www.norwayshop.no and www.norwaygift.com. If you have any queries in relation to our use of your information you may contact our customer service team at info(et)norwayshop.com.

Personal information collected

We collect and use the following kinds of personal information:

  • information about your use of this website (including web pages visited, items viewed or added to your shopping cart and/or wish list, voucher redemptions, items you show an interest in, details of purchases you made, details of any comments and reviews made, how and when you contact us, details of your visits to our website and which site you came from to ours, your social media username if you interact with us through those channels);
  • information that you provide for the purpose of registering with the website (including name, billing address, shipping address, phone number, email address and an encrypted version of your login password);
  • information about transactions carried out over this website (including orders placed, products bought, devise used, internet connection type, geographical location, IP address for security purposes);
  • information that you provide for the purpose of subscribing to the website services (including name, billing address, shipping address, phone number, email address and an encrypted version of your login password);
  • Any emails sent to us by you and any messages received through our online contact form, which are recorded and forwarded to the relevant section. Your email address will remain visible to all staff tasked with dealing with the query;
  • Our websites use cookies. The purpose of the cookies is solely to assist Norway Shop in redesigning our website to ensure we provide relevant information in an easily accessible format.
  • The search facility on our website is an internal search function and only returns information that appears on the website.

Using personal information

We may use your personal information for the purposes of:

  • Administering our website;
  • Enabling your access to and use of the website services;
  • Sending you products that you purchase;
  • Sending you marketing communications (if you give your consent).

Legal basis for processing

We collect and use your personal information on one or more of the following grounds:

  • You have given consent;
  • It is necessary to fulfill our contract with you;
  • It is for the purposes of legitimate interests in our supply of a service / product to you which does not interfere with your rights and freedoms.

Sharing your information

Your information (within necessary scope only) is processed by DHL, PayPal, Stripe, Mailchimp.

We only provide the information that they need to perform their specific services. They may only use your data for the exact purposes we specify in our contract with them. We work closely with them to ensure that your privacy is respected and protected at all times.

Examples of why and how we share your data are:

  • Operational companies such as delivery couriers like DHL, Webshipper Aps
  • Payment processing companies such as Paypal, Stripe, Klarna;
  • Direct marketing companies such as MailChimp which help to ensure emails to you arrive to your inbox;
  • Support ticketing system – Freshdesk (and PureChat)- helps us to collect all your inquiries into one place and us handling them;
  • YotPo reference collecting system which automatically sends review request messages to all our customers and thereby elevating our future customer’s shopping experience;

Norway Shop goes into agreements only with parties that are trusted, credible and are able to ensure highest privacy compliance such as GDPR.

We also use tools provided by Google, Facebook and Instagram to analyze your shopping preferences and how you interact with or use our website at the aggregated level.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). In all such cases Norway Shop will only transfer such data where there is an adequate level of data protection in that country that is no less protective than that which is provided in Norway.

Storing your information

We are committed to protecting the security of your information. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology and with additional 2-step verification via 3D-secure layer. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Right to access, amend and erase your information

If you would like to request access to your information or ask that we amend your information or seek an erasure of your information you can do that by logging you’re your account and selecting corresponding options or please contact our customer service team at info(et)norwayshop.com setting out as much detail as possible.

If you have consented to the use of your information you have the right to withdraw that consent at any time.


Norway Shop AS

Fridtjof Nansens plass 9

0160 Oslo

Norway

Companies register: Brønnøysundregistrene/ Norwegian Companies Registration Office

Company registration number: 983715729

Authorized representative: Tom Grusd

VAT registration number: VAT nr. NO-983715729


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